Profile

PHILLIP TAYLOR MBE

I am a general common law practitioner mainly in the county courts throughout England and Wales.

email: richmondchambers@btconnect.com

I was called to the Bar of Lincoln's Inn in 1991.

My main areas of practice include:

Personal injury; employment; IP; IT; credit and commercial transactions; insolvency; possession; planning; property including landlord and tenant; family law

Fees.

I charge standard fees as we enter the era of the fixed fee regime. I am not registered for VAT.

My hourly rate is £300. My daily rate is up to £2,000 for main county court matters depending upon the tracking allocation. A half day is £850 depending upon instructions. Consultations are normally £950 and can include correspondence under the public access contract. Opinions and drafting are negotiable fees depending upon the instructions but commence at fees from £1,000 dependent upon the amount of legal research required.

Contact:

Phillip Taylor MBE
Richmond Green Chambers
5 Connaught Road
Richmond upon Thames
Surrey
TW10 6DW

Telephone: 020 8948 4801

Mobile: 07726 111921

email: richmondchambers@btconnect.com

Updated Fact Sheet and Client Information Sheet. Approved by the BSB. 30.1.20

Fact Sheet About Chambers

Issued in accordance with the Transparency Standards Guidance published by the Bar Standards Board updated January 2020

About Me

My name is Phillip Taylor MBE. I practise under the name of “Richmond Green Chambers” and I cover general civil matters, and general family matters. I advise and represent clients facing civil proceedings either as a claimant or a defendant, or as an applicant or a respondent. I act also for clients in the High Court and Court of Appeal (Civil Division).

I am governed by the Code of Conduct regulated by the Bar Standards Board. I hold a current practising certificate and I have the correct insurance cover from the Bar Mutual Indemnity Fund Ltd for my practice.

Contact Us

Should you wish to instruct me in proceedings under the Bar Council’s Public Access scheme, also known as the Direct Access scheme, you are invited to contact my Practice Manager, Mrs Elizabeth Robson Taylor MA, on 020 8948 4801 for a quote on the advice or representation I can offer, or contact us by e-mail at richmondchambers@btconnect.com.

We will provide you with a quote as soon as possible either verbally or in writing by email or letter. We always aim to set out quotes clearly, but if you receive your quote and there is something you do not understand, please contact us.

Fees

I comply with rule C168 of the Bar Standards Board (BSB) handbook concerning the transparency of my fees.

Self-employed barristers undertaking public access work, sometimes known as direct access instructions supplying legal services directly to the public, are required by the BSB’s price transparency policy statement to provide service information in relation to certain legal services in certain circumstances. Such information is set out in this Fact Sheet.

In relation to those legal services and in those circumstances, self-employed barristers undertaking public access work supplying legal services directly to the public, must, in a sufficiently accessible and prominent place set out:

1. A statement and description of the legal services, including a concise statement of the key stages, of the way in which private clients are enabled to understand sufficiently the services of the sole practitioner, barrister; and

2. To provide an indicative timescale for the key stages of the legal services.

Statement/Description of Legal Services

I offer advice and representation to clients under what are called “direct access instructions”, sometimes known as “public access” which means that the client does not speak to a solicitor who then instructs me. The client comes directly to me. I cover advice and representation in the main areas of civil litigation and family litigation depending on the complexity of a case. If the matter is complex and detailed, it may be necessary to refer the matter to a firm of solicitors or another member of Counsel depending on individual circumstances. Written Opinions can also be produced depending on issues raised and the process begins with the first stage which is a meeting, sometimes called a “Conference”.


Indicative Timescale of the Key Stages

Every case is different and special for the parties involved. Therefore, I set out possible key stage timescales below.

First Stage

I commence with a meeting called a Conference where the initial issues are explained, and the relevant paperwork produced. A fee is payable at this stage depending on the amount of work involved.

Second Stage

Should the matter progress, I am permitted to conduct correspondence with the other parties prior to any court hearings. There may be a requirement for the conduct of legal research or for written advice which are called “Opinions”. Further fees are payable at this stage depending on the client’s requirements.

Third Stage

Representation in court and negotiation/mediation with the other parties where appropriate. A further fee is payable, and the amount of the fee will depend on the tracking of a claim and whether fixed fees apply.

Fourth Stage

Subject to the outcome of a hearing or dispute, there may be grounds for appeal or the need to apply for permission to appeal. Drafting grounds for appeal or grounds for permission to appeal will be subject to a further fee depending on the individual case and the wishes of the client.

General Background Information

Barristers in chambers most often charge hourly rates for private civil and family work (where the client is not eligible for legal aid). I am not authorised to conduct litigation. What “litigation” means in this context for public access work, also known as direct access instructions, is that the lay client needs to issue proceedings, to file documents at court and to serve documents on the other parties themselves. I cannot become involved in this area of your case.


Current Fee Levels from February 2020

My current fees are set out on the Direct Access Portal at www.directaccessportal.co.uk. My hourly rate is set at £300. My daily rate is up to £2,000 for main county court matters depending upon the tracking allocation. A half day is £850 depending upon instructions. Consultations are normally £950 and can include correspondence under the public access contract. Opinions and drafting are negotiable fees depending upon the instructions but commence at fees from £1,000 dependent upon the amount of legal research required. All fees are negotiable depending on the nature of the instructions and the complexity of the issues.

I do not accept instructions under conditional fee agreements (“no win, no fee” agreements).


Timescales

Timescales for a case may vary depending on factors such as barristers’ availability, the type and complexity of the case, the other side’s approach and court waiting times.


Public Access

If you are a member of the public, the Bar Standards Board’s Public Access Guidance for Lay Clients set out below. This will help you to understand how the Public Access scheme works. It explains how you can use it to instruct barristers directly.


Regulatory and Complaints Information

Barristers in chambers are regulated by the Bar Standards Board.

You can search the Barristers’ Register on the Bar Standards Board’s website: https://www.barstandardsboard.org.uk/for-the-public/search-a-barristers-record/the-barristers-register.html.


This shows

(1) whether a barrister has a current practising certificate, and
(2) whether a barrister has any disciplinary findings, which are published on the Bar Standards Board’s website in accordance with their policy.

Alternatively, you can contact the Bar Standards Board on 020 7611 1444 to ask about this.

A further alternative is by e-mail:

ContactUs@BarStandardsBoard.org.uk.

A separate sheet called the Client Information Sheet is enclosed which provides information about:

• Our complaints procedure;

• Any right you may have to complain to the Legal Ombudsman (LeO) – the independent body which can help you if you have complained to your lawyer and are not happy with their response;

• How to complain to LeO; and

• Any time limits for making a complaint.

You can also search the decision data on LeO’s website: http://www.legalombudsman.org.uk/raising-standards/data-and-decisions/#ombudsmandecision-data.

This shows providers which received an ombudsman’s decision in the previous 12 months, and whether LeO required the provider to give the consumer a remedy.

Alternatively, you can contact LeO on 0300 555 0333 to ask about this, or e-mail enquiries@legalombudsman.org.uk.

Public Access Guidance for Lay Clients

This is the link to the pdf running to 14 pages in length describing guidance for those lay clients who seek public access, sometimes known as direct access guidance on how the scheme works:

https://www.barstandardsboard.org.uk/resources/public-access-guidance-for-lay-clients.html

This Guidance was published by the Bar Standards Board on 1st October 2019.

Mr Phillip Taylor MBE, Head of Chambers
Mrs Elizabeth Robson Taylor MA, Practice Manager

Updated and approved by the BSB February 2020



Client Information Sheet

Issued in accordance with the Transparency Standards Guidance published by the Bar Standards Board updated January 2020

Chambers Complaints Procedure – First Stage

1. Where a client is dissatisfied with some aspect of the service provided by me, as a barrister, or by chambers they should be invited to telephone an individual nominated under the chambers complaints procedure to deal with complaints: for example, the Practice Manager, Mrs Elizabeth Robson Taylor MA, or Head of Chambers, Mr Phillip Taylor MBE.

2. In order to ensure consistency of approach, this individual should be the first point of contact for all complaints. The client should also be told that, if they prefer, they may make the complaint in writing, and the chambers complaints procedure should be sent to them unless it has already been provided.

3. Where a complaint is made by telephone, a note of the complaint should be made by Richmond Green Chambers. It should record:

• The name and address of the complainant;
• The date of the complaint;
• Against whom the complaint is made;
• The detail of the complaint; and
• What the complainant believes should be done about the complaint.

The Second Stage

1. It may not be appropriate or possible for a small set of chambers to convene a complaints panel. Chambers are encouraged to set up a complaints panel where possible or otherwise nominate an individual or individuals to investigate the complaint depending on the individual circumstances.

2. Sole practitioners such as Mr Phillip Taylor MBE may not feel able to investigate independently a complaint raised against them. If a complaint remains unresolved, we therefore make an offer for an independent person (for example, a barrister in another chambers) to investigate the complaint. A suggested approach to this is set out in the model procedure for sole practitioners below.

Model complaints procedure - Sole Practitioners

1. My aim, at Richmond Green Chambers, is to offer all my clients a good service at all times and carry out my duties professionally at all times. However, if you have a complaint please let me know as soon as possible, by telephone or in writing. I will treat your complaint as confidential although I may discuss it with other barristers or officials from the Bar Standards Board as part of their monitoring functions, or the ethics unit at the Bar Council. I will not reveal your name to others unless I appoint an independent person to investigate a complaint or set up mediation. I will deal with your complaint promptly.
2. Please note that the Legal Ombudsman, the independent complaints body for service complaints about lawyers, has time limits in which a complaint must be raised with them. The time limits are:

a) The act or omission, or when the complainant should reasonably have known there was cause for complaint, must have been after 5 October 2010; and

b) The complainant must refer the complaint to the Legal Ombudsman no later than six years from the act/omission, or three years from when the complainant should reasonably have known there was cause for complaint.

c) The complainant must also refer the complaint to the Legal Ombudsman within six months of the complaint receiving a final response from their lawyer, if that response complies with the requirements in rule 4.4 of the Scheme Rules (which requires the response to include prominently an explanation that the Legal Ombudsman was available if the complainant remained dissatisfied, and the provision of full contact details for the Ombudsman and a warning that the complaint must be referred to them within six months).

3. Richmond Green Chambers must have regard to the above time frame at all times when deciding whether they are able to investigate your complaint. Chambers will not therefore usually deal with complaints that fall outside of the Legal Ombudsman's time limits. The Ombudsman can extend the time limit in exceptional circumstances.

4. The Ombudsman will also only deal with complaints from consumers. This means that only complaints from the barrister's client are within their jurisdiction. Non-clients who are not satisfied with the outcome of the investigation should contact the Bar Standards Board rather than the Legal Ombudsman.

5. It should be noted that it may not always be possible to investigate a complaint brought by a non-client. This is because my ability to satisfactorily investigate and resolve such matters is limited and complaints of this nature are often better suited to the disciplinary processes maintained by the Bar Standards Board. Therefore, I will make an initial assessment of the complaint and if I feel that the issues raised cannot be satisfactorily resolved through my complaints process, I will refer you myself to the Bar Standards Board.

Complaints made by telephone

6. If you wish to make a complaint by telephone, I will make a note of the details of your complaint and what you would like done about it. I will endeavour to resolve matters with you on the telephone. If after discussion you are satisfied with the outcome, I will make a note of the outcome and the fact that you are satisfied. If you are not satisfied you may wish to make a written complaint.



Complaints made in writing

7. If you wish to make a written complaint, please give me the following details:

• Your name, telephone number and address;
• The detail of your complaint; and
• What you would like done about it.

Procedure for dealing with your complaint

8. There are a few ways in which your complaint may be dealt with:

(a) Discussion over the telephone;
(b) Dealing with the complaint by correspondence;
(c) Discussion at a meeting between us;
(d) The appointment of an independent person to investigate the complaint.

9. If Richmond Green Chambers decide to appoint an independent person to investigate the complaint (for example, a barrister in another chambers), we both would need to agree who to appoint. An independent person who has considerable experience in the area that is the subject matter of the dispute should be chosen.

10. Upon receipt of a written complaint I will:

(a) Reply in writing, normally within 48 hours, to acknowledge the complaint and inform you how I shall be dealing with it.
(b) Reply within 14 days responding in full to your complaint. I will offer you the opportunity to meet with me if that is appropriate. If I find later that I am not going to be able to reply within 14 days I will set a new date for my reply and inform you. My reply to your complaint will set out:

• The nature and scope of my investigation;
• My conclusion on each complaint and the basis for my conclusion; and
• If I find that you are justified in your complaint, my proposals for resolving the complaint.

11. If you are not happy with my final written response and you fall within the jurisdiction of the Legal Ombudsman, you may make a formal complaint to the Legal Ombudsman, which is the independent complaints handling body for complaints about lawyers. Please note the time frame for referral of complaints to the Ombudsman as set out at paragraph 2 above.

12. Those clients who are able to complain to the Legal Ombudsman are as follows:

a) Individuals;

b) Businesses or enterprises that are micro-enterprises within the meaning of Article 1 and Article 2(1) and (3) of the Annex to Commission Recommendation 2003/361/EC (broadly businesses or enterprises with fewer than 10 employees and turnover or assets not exceeding €2 million);

c) Charities with an annual income net of tax of less than £1 million;

d) Clubs, associations or organisations, the affairs of which are managed by their members or a committee of their members, with an annual income net of tax of less than £1 million;

e) Trustees of trusts with an asset value of less than £1 million; and

f) Personal representatives or beneficiaries of the estates of persons who, before they died, had not referred the complaint to the Legal Ombudsman.

You can write to the Legal Ombudsman at: Legal Ombudsman PO Box 6806, Wolverhampton WV1 9WJ Telephone number: 0300 555 0333 Email: enquiries@legalombudsman.org.uk.

More information about the Legal Ombudsman is available on their website: http://www.legalombudsman.org.uk/

If you are unhappy with my final written response, alternative complaints bodies (such as [include one of the following: ProMediate and Small Claims Mediation and the website]) also exist which are competent to deal with complaints about legal services, should we both wish to use such a scheme.

If you wish to use [include one of the above], please contact me to discuss this.

Please also note that:

(1) the time limit for contacting [include one of the above] is [insert time limit], and

(2) if we use mediation, neither you nor I am required to accept the proposed resolution. If mediation does not resolve the complaint, you may still make a complaint to the Legal Ombudsman (provided you fall within their jurisdiction and you do so within the time limit).

13. If you are not my client and are unhappy with the outcome of our investigation, then please contact the Bar Standards Board at: Bar Standards Board Contact and Assessment Team 289-293 High Holborn London WC1V 7JZ Telephone number: 0207 6111 444 Website: www.barstandardsboard.org.uk


14. I will maintain confidentiality at all times, and I will discuss your complaint only to the extent that it is necessary for its resolution and to comply with requests for information from the Bar Standards Board discharging its monitoring functions.

15. I will retain all correspondence and other documents generated in the course of your complaint for a period of seven years under the provisions of the direct access scheme, and I will review complaints at least once a year to ensure that I maintain good standards of service.



Mr Phillip Taylor MBE, Head of Chambers
Mrs Elizabeth Robson Taylor MA, Practice Manager


Updated January 2020



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