Who are we?

We are the Prothera Limited (Prothera).  This Privacy Statement answers your questions as to how we handle your personal information. 

What personal information may you collect from me?

  • You may give us information about yourself when you register for a user name and password on our website directaccessportal.co.uk (Website) or if you interact with us by email.  This may include your name, email address, address, phone number, business, job title and any other additional information that you may choose to provide to us.
  • When you visit our Website, we may automatically collect the following information:
    • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; 
    • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page.

For what purposes may you use my personal information?

We may use your personal information in the following ways:

  • to provide you with our services 
  • to respond to any queries that you may have about our services
  • to provide you with information about other goods and services that we offer that are similar to those you have already enquired about
  • for marketing and market research purposes
  • to administer our Website and help improve our services
  • to notify you about changes to our services

With whom may you share my personal information?

We do not share, sell, distribute or transfer your personal data with or to third parties, except as otherwise provided for in this privacy statement or when required and allowed by applicable law.  We may share your personal information:

  • with third parties who act for or with us, for further processing in accordance with the purposes set out above or for purposes to which you have consented. For example, sometimes a third party may have access to your personal information in order to support our information technology or to communicate service promotions on our behalf
  • where you have consented, we may also disclose your personal data to other businesses who may contact you about their products / services that may interest you
  • to protect the security or integrity of our databases or our website
  • to take precautions against legal liability
  • in the event of a joint venture, collaboration, financing, sale, merger, reorganisation, change of legal form, dissolution or similar event
  • with a potential or actual successor to us

Will my personal information be transferred overseas?

Yes, your personal information may be transferred outside of the country from which it was originally collected.  All international transfers of personal information will only be made in accordance with applicable data protection legislation and will be protected by appropriate technical and contractual means.

How will you protect my personal information?

We implement appropriate technical and organisational measures to protect your personal information.  

Where appropriate, before sharing personal data with a third party, we contractually require the third party to take adequate precautions to protect that personal information and to comply with applicable law.

What are my rights in respect of my personal information?

Citizens in the European Union have numerous rights under data protection law, details of which can be located on the website of the relevant data protection authority.  The most applicable rights in relation to the data we collect about you are:


  • a right to access a copy of the personal information we hold about you
  • a right to request that we do not use your personal information for marketing purposes
  • a right in certain circumstances to have inaccurate personal information rectified, blocked, erased or destroyed

What are cookies?

Cookies are files containing a small amount of data, usually a unique string of letters and numbers. They are commonly used throughout the Internet and are placed on your computer or tablet when you visit a website (including the site).  This allows the website that issued the cookie to recognize your visit from those of other users of the website. You can find more information at www.allaboutcookies.org and www.youronlinechoices.eu .

What do we use cookies for?

The information collected in cookies is used and analysed to improve the performance of the Website and make it more compatible with the technology used by our visitors, to customise your experience on the Website, to develop other features of the Website and to provide access to the services you request.  

What types of cookies do we use?

Prothera may use "session” cookies and "persistent” cookies on its Website.  Session cookies are temporary cookies that exist for the duration of your website visit and are deleted when you exit.  Persistent cookies remain on your device until they expire or are deleted.  

We may also use cookies placed by a third party service provider to measure the effectiveness of our advertising and other information and to help us understand what product information is of most interest to you and what kinds of advertising offers you like to see. Although the service provider logs the information coming from our Wesite or applications on our behalf, Prothera controls how that data may and may not be used.

The information below provides a more detailed description of the types of cookies used on our site, for what purpose and how long they remain on your device:

Google Analytics:  Prothera uses the web analytics service provided by Google.  Google Analytics uses first party cookies through our Website to collect standard internet log information and visitor activity. This information is sent to Google and is used by us to evaluate how our Website is being used and to compile statistical reports. This is very important as it allows us to constantly review and improve our Website so that you have a better experience when using it. Google providers a browser based tool that you can install and use to opt out of all Google Analytics data collection.

Combining the cookies information with other data

When you enter the Prothera Website, we may automatically collect information, where available, about your computer, such as your IP address, operating system and browser type. This information may be combined with the data we collected using cookies as described above.  You do not have to register on our Website before we can collect this type of information.  Such information does not by itself identify you personally.  However, Prothera may use IP addresses to identify you when Prothera feels, in its sole discretion, that it is necessary to enforce compliance with its terms of use of its Wesite, to protect its services, website, systems, information, employees, affiliates, users, customers or others, or when required by law.

Your consent to the use of cookies

By using the Prothera site, you are consenting to our use of cookies in accordance with this Privacy and Cookies Statement.  If you do not agree to our use of cookies in this way, please refer to the paragraph below regarding managing or deleting cookies.

Managing or deleting cookies

Most internet browsers are initially set up to automatically accept cookies.  You can change the settings to block cookies or alert you when cookies are being sent to your device.  The help function on most browsers contains instructions on how to set your browsers in order to manage cookies.

Please be aware that if you disable the cookies that we use, this may prevent you from using certain functions and features of our websites.    

Changes to this Privacy and Cookies Statement

We may update or amend our Privacy and Cookies Statement, from time to time, as we deem necessary.  When updates or amendments are made, we will post the revision date at the top of the document.  Please consult this Privacy and Cookies Statement regularly so you remain aware of how the Website is using cookies and other technologies and how we look after your personal data.

Who should I contact if I want to know more about exercising my rights in relation to the personal information hold about me by Prothera or if I wish submit a complaint to Prothera about how my personal information is handled?

Please address any queries or complaints to: [ david@directaccessportal.co.uk ]